Why do different stylists charge different prices for haircuts?
The Salons stylist’s prices are based on their industry experience, the amount of advanced education they have obtained and how long they have been with us (how busy they are, it’s the old supply and demand thing you know). In general, you pay more for experience and advanced training. Feel free to request a stylist in the price range you are comfortable with.

Why is there a range for pricing?
There is a range for pricing because there are many variables that affect our cost to perform the service. One variable is time. Longer, thicker hair takes longer. It takes more individual foils, more brush strokes and more of everything else, which adds to the time. Special effects and precise pattern placements can also take longer. Additionally, the more hair you have, the more products we use on it, and hair color is the most expensive cost we incur outside of payroll. Your service provider will adjust a mid range price up or down to account for the unique requirements of your hair. First time color clients are always quoted a price in writing prior to beginning the service.

What is the difference between a Trim and a Haircut?
There is no difference between a trim and a haircut. When asked if they need a haircut with their color, some clients will respond “no, I just need a trim”. We know you hate to hear this, but a “trim” that removes one quarter inch takes just as long as a haircut that removes ten inches. Sometimes it takes longer, because of the precision involved in cutting a tiny amount all around. Bang trims are different. Bang trims really do take just a few minutes and are complimentary after your haircut.

How long will my color last?
If you use high quality products (shampoos and conditioners) specifically designed for colored hair, your hair color should last from 4 to 8 weeks, with 5 to 6 being typical. That’s a big range, but the variance has to do with your tolerance for fading, how often you wash your hair, if you have hard water and how hot the water is and how much you’re in the sun. It’s a sad but true fact that reds don’t last as long. Color works by depositing molecules of pigment in your hair shaft and no matter what you do, they eventually come out. Water is the main culprit, but if you use inexpensive shampoos with detergents, your hair color will only last one to three weeks. A cheap non-color safe shampoo can strip red in one washing. You may think we’re saying that in order to get you to buy the better stuff here, but the higher detergent drugstore type shampoos will truly strip your color quickly. Also, conditioners with high paraffin content will bind to your color and make it wash out more quickly.

What should I do if I’m not happy?
Tell us. Tell us. Tell us. You get the idea. We need to know or we can’t do anything about it. We really go out of our way to make our guests happy and when someone isn’t, we will do what it takes to make the situation better. Most clients that are not happy tend to go away quietly, because they are afraid of the confrontation that might ensue if they express their concerns. Please believe us when we tell you that we consider it a favor when you tell us about something we didn’t do well. We will not be insulted; we will not make you feel bad for saying what you feel. But you must tell us.

What happens when I no-show or cancel the same day?
When you no-show or cancel with short notice, your service provider doesn’t get paid. Their bills don’t get paid. Their children don’t eat or get medicine. Feeling guilty yet? If you no-show once, we grin and bear it. Your second no-show is also on the house, but is definitely not cool. If you no-show twice, we still want to see you, but we will ask you to pay in advance to reserve your time. It is possible for a color and cut to represent half of a service provider’s income for the day, so cancelling with less than 24 hours notice really hurts.